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<aside> 🚗 Creating a New Reservation

Step 1: Creating a New Reservation

1. Navigate to the Reservations Dashboard and ‘New Reservation’ in the top righthand corner.
2. Enter the required details:
   • Pick-up Date and Pick-up Time.
   • Return Date and Return Time.
   • Location: Specify the pick-up or delivery point. Common options include Owen Roberts International Airport or other specified locations where All Star Car Rentals delivers.
   • If the pick-up location is at the Airport, include flight details such as the flight number and airline name.

Step 2: Checking Vehicle Availability

1. Once the reservation details are entered, the system will display Available Vehicle Classes.
   • Vehicles with a Green Tab are available for the selected dates and can be reserved immediately.
   • Vehicles with a Red Tab are unavailable for those dates.

Step 3: Add-Ons & Insurance

⛽️ GAS: This is used for customers who return the car without filling the gas tank. Ignore this for now, this is on our teams side.

🦺 INSURANCE:

Partners can provide customers with various insurance options:

1. CDW – Collision Damage Waiver

• Covers 100% of all damages to the rental vehicle unless the vehicle is used in violation of the rental agreement.
• If declined, the renter is fully responsible for all damages, and charges will be placed on their credit card.
• Cost per day:
  • Compact: US$17.95/day
  • Mid-Size & Full-Size: US$20/day
  • Van, SUV, Jeep: US$21.95/day
• Note: Renters under 25 years old cannot purchase CDW.

2. TPLW – Third Party Liability Waiver

• Covers damages to third-party property or pedestrians.
• Cost: US$10/day (all vehicles).

🛞 Equipment & Services:

• Additional Drivers: Free of charge.
• Booster Seats: US$10/day.
• Car Seats: US$10/day.

Step 4: Adding Customer Information

1. Select whether the customer is New or an Existing customer (click find my information)

2. For New Customers, Enter (or update for existing) the following details:

   • First Name, Last Name, Email Address, Phone Number.
   • Address: Street, City, State, ZIP Code, Country.
   • Driver’s License Information: Number, Expiration Date, or upload a copy.
   • Date of Birth: Month, Date, Year.

   

Step 5: Finalizing the Reservation

1. Review all details from Steps 1–4 in the Overview Section.
2. Signatures: You can ignore this step, our team will gather signatures with the customer when the car is being picked up.
3. Choose from the following options:
   • Confirm Reservation: Finalize the booking and send a confirmation email to the customer.
   • Confirm as Pending: Save the reservation without finalizing it.
   • Confirm and Clone: Confirm this reservations and create a duplicate reservation for similar needs.
   • Send a Quote: Email a rate quote to the customer. The quote is valid for 72 hours.

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